Full payment for our tours are made upfront through our website.
If you cancel within 48-hours of your booked tour, then you cannot be refunded. If you cancel outside of the 48-hour window, then we will issue you a full refund within 3 days of your cancellation.
If we cancel your reservation due to bad weather or a mechanical problem, then we will issue you a full refund within 3 days.
If you are an overnight guest, then please don’t book our bioluminescence tour on the same day that you fly into Puerto Rico; if your flight is delayed/canceled, then you won’t be refunded.
If you have a reservation with us, and you miss the tour because you are late, then we do not issue a refund.
If you are intoxicated (under the influence of alcohol) at the beginning of the tour, you will be refused entry and you won’t be refunded.